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First Plus - Secured Loans
user states that the local printer attached to her PC is making a loud clonking noise everytime she tries to print
Name: debra molyneux
Dept: COR
Telephone number: 8796
Address: paderborn house
Floor: 1
Is the printer able to turn on?: Yes
Is there more than one user affected?: Yes
Have you tried restarting the printer?: Yes
Have you checked the network cable?: Yes
Is there enough toner?: Yes
What agent did to diagnose the problem: na
Is user using Netilla?: No
System: Desktop
Operating System: Windows XP
Machine / Asset Number: 53056
Printer Name: hp laserjet 1300PS
Printer Product Number: XBC0299
Printer Serial Number: could not local
Warranty Expiry Date: could not local
Print Server Name: na
Can you ping the printer?: No
Can you ping the server?: Yes
Can You Remote into the Machine?: Yes
Why can you not remote in?: N/A
Number of users affected: 1
When did the problem occur?: 16/02
When User Available?: m-f 9-3.30
Alt Contact Name: tracey loamx
Alt Contact Number: 1290
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